Our Commitment to Quality

Hospital Quality Is a Top Priority!

At Houston Northwest Medical Center, we’re dedicated to delivering safe, cost-effective care to the north Houston community. In order to help ensure that this high standard is upheld, we’ve created quality initiatives that help assure a level of overall quality, control and productivity that we can be proud of.

Below are some of the initiatives that make up our Commitment to Quality.

Patient Safety and Reporting Results

The Patient Safety and Reporting Results initiative is designed to leverage systems and management leadership to improve the safety of clinical care for patients and build programs to support the same. This initiative also focuses on improving reporting systems in our hospitals, as well as improving processes for communicating performance results.

Physician Excellence

The Physician Excellence initiative focuses on designing and implementing a set of standard policies and procedures for governing hospital medical staff. This initiative is designed to provide a consistent model of governance and medical staff structure that supports quality of care, patient safety and documentation of physician excellence.

Nursing Excellence

Today’s nursing shortage is health care’s most pressing crisis, threatening access to care, affordability of care and clinical quality. The Nursing Excellence initiative is designed to make Houston Northwest Medical Center the employer of choice in nursing through a series of targeted initiatives. Among the most significant are new approaches to nursing care delivery designed to improve the practice, resourcing and leadership of nursing.

Patient Throughput

The Patient Throughput initiative is designed to promote improvement in the care delivery process at our hospital. We study activities that make up the care delivery process and implement operational improvements and efficiencies intended to manage capacity and prevent delays, and result in enhanced patient, doctor and staff satisfaction through a more uniform care experience.

Your Voice Matters

At Houston Northwest, we’re always working to improve your experience, and we welcome any questions or comments you may have. We welcome you to speak with a patient advocate at the hospital or call our National Patient Satisfaction Line at (​855) 997-7246.